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: : Shopping Q & A : : is committed in helping customers stay connected to important people in their lives. Therefore, it's important that our customers stay connected to us. Please read below for information to your questions.

If you don't see an answer to your question, please feel free to contact us 24 hours a day at (852) 2612 1557, or send an e-mail to

: : What is Secure Sockets Layer(SSL) ? : :

SSL is a commonly-used protocol for managing the security of a message transmission on the Internet. SSL uses a program layer located between the Internet`s HTTP and TCP laters. SSL uses the public-and-private key encryption system from RSA, which also includes the use of a digit certificate. SSL does the encryption of the data of your credit card on our settlement page. After that, your data will be passed to the bank directly for validation. It is 100% safe.

: : How do I know my order status ? : :

When you have placed an online order successfully, our system will automatically send you a confirmation via email. Meanwhile, a copy of your order confirmation will be forwarded to us. If you've not received any confirmation, which means your order is unsuccessful. Therefore, please contact us immediately to make sure that we have received your order.

: : Will the order be delivery in time ? : :

Yes, we will certainly delivery your order in time. We understand that you mind your order, because the recipient may be a very special person in your heart. Therefore, you may request us to give you a notice via E-Mail or Phone, no matter it is a internetional call or local call, immediately after the order is delivered.

You may choose to have this feature when filling in the recipient information, but, if you choose to have delivery confirmation by phone, please make sure that you will not be asleep in bed.

: : Except the credit card payment, can I choose any other payment methods ? : :

You may choose to have Bank Transfer. But, please fax us the deposit slip to confirm your payment.

: : I tried to call your hotline service, but I could not reach. What can I do ? : :

If you try to call us in non-office hour, your call might not be reached. Therefore, please drop us an email, we will call you back immediately.

: : Can I send to an international address ? : :

Sorry, we are not able to delivery to an international address at the moment. But you may contact us to arrange such service personally. Now, you may only place an order from overseas and deliver to the addressee in Hong Kong.

: : I have placed an order, but I want to know more further information, what can I do ? : :

You may contact us by telephone OR e-Mail.

: : Will the receiver and I receive a receipt ? : :

The receiver and you will not receive a receipt. However, you may get a official receipt by request.

: : Who(receiver or I) will receive the free gifts ? : :

The receiver will receive the free gifts that you selected.

If you have any questions, please call our hotline : (852) 5119 4620
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