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: : Terms of Order : :

We reserve the right to change the contents of this page and all pages on the without any notice.

Any use of is subject to the user agreeing to the following TERMS AND CONDITIONS OF USE set forth by Please read this page in its entirety before purchasing any item through If you disagree with any portion of this page, you may not use and should exit immediately.

: : Placing an Order : :

You can place an order at 24 hours a day, six days a week through our website. Just find the product you want, add to your shopping cart, and follow our secure step-by-step instructions to purchase. It's quick, safe, and convenient.

Or, if you prefer, our customer service is open to take phone orders Monday through Saturday from 09am to 8pm. Just call (852) 31717759.

: : Substitution : :

Substitution may be necessary to ensure your order is delivered in a timely manner. If one of our preferred florists is out of a particular item, we will substitute it with a similar element of equal or greater value. We will get approval from the customer before taking any actions. For instance, if you have chosen a bouquet with a red rose and our florist is out of that color, a pink rose will be used.

Our florists will use only the freshest flowers, and so will make substitutions depending on seasonal and regional availability.

: : Guarantee : :

All products ordered from are covered by our 100% satisfaction guarantee policy. In the unlikely event that you are not satisfied with the quality of a delivered product, or it is in any way damaged prior to receipt, we will quickly replace the bouquet or; just contact us immediately and we will take care of your problem. We should be notified of any problem immediately upon receipt of the product. We reserve the right to refuse a request for refund if such request is not received by us on a timely basis or the product has been used or broken after the recipient received the product.

: : Currency : :

All prices quoted on this site are in HK Dollars.

: : Delivery Information : :

  • For same day delivery orders must be placed before 10:30 AM in the recipient's time. When orders are received after 10:30 PM, but if we cannot, we will call you ASAP. (Normally within 40 minutes of your order)

  • During peak holiday periods (Valentine's Day, Mother's Day, Christmas, Easter etc.) same day delivery cutoff time may be earlier.

  • Requests for delivery at specific times of the day may be placed, but cannot be guaranteed. Please contact us for further information. Our normal delivery times are 10:00 AM to 09:00 PM daily.

  • Delivery on sunday is also available at if ordered before 09:30AM in the recipient's time. If we are unable to make your Sunday delivery we will call you as soon as possible.

  • Incorrect delivery address information may result in the order not being delivered on the designated day. The cost of any reshipped products due to incorrect address information is the sender responsibility. We are not liable for wrong or incomplete addresses. Therefore, please double check all delivery information carefully before you submit an order.

  • Whenever Hong Kong is threatened by hazardous weather, such as heavy rain, thunderstorms, tropical cyclones and storm surges. We reverse the right to cancel the orders or delay the delivery date.

  • If there are no such person (recipient that indicated by the customer) to collect and sign the slip, or the addressee refuses the order. We will not refund any fees to the customer on this matter, and the deal is absolutely done. Additional charge will be requested for the second delivery.

If you have any questions, please call our hotline : (852) 5119 4620
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